Ironside Consulting Services (ICS) is pleased to offer a series of management training workshops for 2013. Our list of workshops provides a variety of topics that may be of interest to your organization. Each workshop is a three hour training session and provides attendees with an overview of the topic and key information essential to effective management. A full day workshop can be developed by selecting any two of these topic areas.

ICS will also customize any workshop requested by a client and provide a more in depth approach to any topic by extending it to a full day (six hour) training session); by developing a session on any other topic of interest as requested by a client; or by including discussion in an area of specific concern related to a client?s organization or business.

Each three hour training session is $2,340 plus HST and travel expenses where applicable, and includes copies of relevant articles on each topic selected and a power point presentation that will also be provided to the client for their own future use.

Each session can accommodate up to 20 attendees for no additional cost. Clients are also free to open the session to employees other than managers or supervisors but should advise ICS in advance as some discussions and materials are intended for management only. If requested, clients can arrange to hold a workshop jointly with another organization as well with up to 20 attendees for no additional cost.

Our workshops include:

Access for Ontarians with Disabilities Act (AODA) Compliance
  • Employer Mandatory Requirements ? for Employers with more than 20 employees including recommended policy
  • Review of Tips for Welcoming Customers with Disabilities
  • Review of Training Tips for Employees ? Organizations with 20 or more employees
  • Checklist for Organizations with 20 or more employees
  • Review of Accessibility Standard for Customer Service Getting Started Guide for Employers; Customer Service Template Plan and Customer Service Employer Handbook
Bullying and Harassment in the Workplace
  • What employers should know
  • Dealing with bullying behaviour
  • Overview of policy and procedure requirements
  • Progressive Discipline: Concepts, application and sample policy and procedure
Workplace Complaints Investigations
  • How to approach complaints
  • Common Pitfalls of Investigations
  • Internal versus External Complaints Investigations
  • Steps Managers should take to investigate incidents
  • Findings, Documentation and Developing Reports
Communication and Relationship Management
  • Effective communication and relationship management skills
  • Recommended policy and procedure
  • Dealing with difficult employees
  • Team work and building team dynamics
  • Conflict resolution
Developing Management and Leadership Skills
  • How to appropriate and effectively supervise employees
  • Leadership styles - differences and what is effective
  • Decision making
  • Creating a healthy organization
  • Understand how to work with multi-generational workers
Performance Management
  • Requirements for effective orientation and review of probationary period employees
  • Recommended policy and procedure
  • Corporate competencies and standards
  • How to deliver a behavioural based performance appraisal
  • Establishing performance goals and objectives
Overview of Some Key Provisions of Employment Law Statutes
  • Employment Standards Act: Hours of Work; Vacation; Leave provisions
  • Is the worker and employee or an independent contractor?
  • Guide to Employment Standards Act: Employer resource
  • Occupational Health and Safety Act: Safety at Work
  • Ontario Human Rights Code: Duty to Accommodate
  • Privacy Legislation: Employer Requirements
Pay Equity Act Compliance and Maintenance
  • Identifying systemic gender discrimination
  • Applicable Employers: Requirements for public sector and private sector
  • Comparing the value of work
  • Exceptions to Pay Equity
  • How to appropriately maintain pay equity


Contact us for further details and to book your sessions. We look forward to working with you and your employees to support your continuing professional development needs.